Privacy Policy

PetCity (“Company”, “We”, “Us”, or “Our”) is committed towards protecting your privacy / information shared using this platform in accordance with this Privacy Policy. We maintain the highest level of security standards for all the transactions done on this platform and ensure safety of the personal / sensitive information shared on this platform.

This Privacy Policy (“Privacy Policy”) does not apply to information that You provide to, or that is collected by any third-party through the Platform, and any Third-Party Sites that You access or use in connection with Services offered on the Platform. You should accordingly be careful when deciding to share any of your Personal Information in such public environments.

PetCity is not liable to you or any third party for any damages that you or any third party may suffer howsoever arising from your disclosure of Personal Information in any public environment. Disclose your personal information in a public environment at your own risk.

By visiting the Platform or setting up / creating an account on the Platform for availing the Services or clicking on the “I accept” button provided on the Platform, You (“You”, “Your”, “Yourself” as applicable) accept and agree to be bound by the terms and conditions of this Privacy Policy and consent to the Company collecting, storing, processing, transferring, and sharing information including Your Personal Information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to our Terms of Service (“Terms”) and shall be read harmoniously and in conjunction with them. All capitalised terms used herein however not defined under this Privacy Policy shall have the meaning ascribed to them under the Terms.

This Privacy Policy (i) will be considered to be an electronic record under the Indian data privacy laws including the Information Technology Act, 2000 read with rules and regulations made thereunder; and (ii) will not require any physical, electronic, or digital signature by the Company.

Please refer to our other policies for more details:

• PetCity Terms of Use
• Refund and Cancellation, Rescheduling
• Ethical Privacy Policy: Community Policy Guidelines
• PetCity Safety Information

Information/Data Collection

• You may provide or the Company may collect certain personal information while You register on the Platform and / or use the Services. This includes: (a) Your name, electronic mail address, password, IP address, billing address, shipping address and other relevant details; (b) Your content, received, uploaded or posted using the Platform, including messages, images, videos and feedback; (c) any information provided by You while availing customer support, and (d) information You choose to upload, sync or import from the device on which the Platform is being used (collectively “Personal Information”). All information disclosed by You on the Platform shall be deemed to be shared willingly by You and without any coercion. No liability pertaining to the authenticity, genuineness, misrepresentation, fraud, negligence, etc of the information disclosed by You shall lie on the Company.
• In addition to the profile information, You may also tell us Your exact location if You choose to enable Your computer or mobile device to send us location information. The Company may use and store information about Your location to provide features of the Service to You and to improve and customize the Service and provide location-based Services to You. You can withdraw Your consent at any time by disabling the location-tracking functions on Your mobile. However, this may affect Your enjoyment of certain functionalities on the Platform. In addition to the above, We identify and use Your IP address to also help diagnose problems with Our server, resolve such problems and administer the Platform. Your IP address is also used to help identify You and to gather broad demographic information.
• When payment information is being transmitted on or through the Platform, it will be protected by encryption technology. In case You make any payment on the Platform in relation to the Service, you understand and acknowledge that the Company only facilitates the processing of such payment by third-party payment gateway and all financial information including bank account details is collected by such third-party payment gateway and not by the Company. You expressly consent to the sharing of Your information with third party service providers, including payment gateways, to process payments and manage your payment-related information.
• Hence, the Company cannot guarantee that transmissions of Your payment-related information or Personal Information will always be secure or that unauthorized third parties will never be able to defeat the security measures taken by the Company or the Company’s third-party service providers. The Company will not be liable for any acts or omissions on the part of the payment gateway. You should view the terms of service and the privacy policy of such third-party payment gateway prior to disclosing any sensitive personal information to such third-party payment gateway.

Why we collect Data from user and user Data Deletion

• We collect information from you when you register on our site and gather data when you participate in the forum by reading, writing, and evaluating the content shared here.
• When registering on our site, you may be asked to enter your name and e-mail address. You may, however, visit our site without registering. Your e-mail address will be verified by an email containing a unique link. If that link is visited, we know that you control the e-mail address.
• When registered and posting, we record the IP address that the post originated from. We also may retain server logs which include the IP address of every request to our server.
• If you decide to register through or otherwise grant access to a third party, social networking, or authentication service that we may make available (“Authentication Service”), such as Facebook Connect or Google, PetCity may also collect any such “identity information” that you have provided to the Authentication Service from the account you have with Authentication Service.
• Retain server logs containing the IP address of all requests to this server no more than 90 days.
• Retain the IP addresses associated with registered users and their posts no more than 5 years.
• Accounts on this site can be anonymized or deleted at the user’s request. Please contact the administrator tufussolutions@gmail.com; app.petcity@gmail.com with details and request for data deletion and privacy of using your personal data.

Users may also opt out of certain advertising features through applicable device settings, such as the device advertising settings for mobile phones or ads settings in general.

Usage of Information/Data

PetCity uses the information that you provide or that we collect in order to establish and enhance our relationship with you. PetCity generally uses the information you provide or that we collect to operate, maintain, enhance, and provide all of the features and services found on the Website. If you have given PetCity consent, we may use your personally identifiable information to provide you with information about Pet City’s features, services and other offerings that may be of interest to you. We may also send information or offers to groups of users on behalf of other businesses.

Facebook Custom Audience (Facebook, Inc.)

Facebook Custom Audience is a remarketing and behavioural targeting service provided by Facebook, Inc. that connects the activity of PetCity registered by TUFUS Solutions Private Ltd with the Facebook advertising network. Users can opt out of Facebook’s use of cookies for ads personalization by visiting this opt-out page. Personal Data processed: Cookies; email address. Place of processing: United States – Privacy Policy – Opt Out.

Facebook Remarketing (Facebook, Inc.)

Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of PetCity registered by TUFUS Solutions Private Ltd with the Facebook advertising network. Personal Data processed: Cookies; Usage Data. Place of processing: United States – Privacy Policy – Opt Out.

When PetCity Discloses Information

1. Social Networks: PetCity will disclose your personal information if you have explicitly agreed that we may do so. We will disclose personal information where you have elected to connect your account on our Website to a social network or other similar service (e.g., Facebook or Google), or have elected to have your activity on our Website published to a social network or other similar service (e.g., Facebook or Google). To control the information that you share, you should review and, if appropriate, modify your privacy settings on such services.
2. Razorpay
   Razorpay is a payment service provided by Razorpay. Personal Data processed: various types of Data as specified in the privacy policy of the service. Place of processing: India – Privacy Policy.
3. Please also refer to our refund & cancellation policy, other policies for details.
4. Required by Law: PetCity may also disclose user information if required to do so by law or in the good-faith belief that such action is necessary to comply with state and other governing bodies.
5. Merger or Acquisition: If PetCity is acquired by or merged with a third-party entity, we reserve the right, in any of these circumstances, to transfer or assign the information that we have collected from users as part of such merger, acquisition, sale, or other change of control.
6. Other Purposes: PetCity reserves its right to disclose user information that we believe, in good faith, is appropriate or necessary to take precautions against liability; protect PetCity from fraudulent, abusive, or unlawful uses; to investigate and defend ourselves against any third-party claims or allegations; to assist enforcement agencies; to protect security or integrity of Website; or to protect rights, property, or personal safety of Pet City, our Users or others.

Policy Towards Children

The Platform is intended for a general audience and not for use by anyone younger than the age of 18. In the event the Platform and the Services are being accessed by a person below the age of 18 (eighteen) years (“Minor”), such access shall be deemed to be with the consent of the guardian of such Minor. The Company does not knowingly collect personal information from children younger than the age of 18 without the consent of a parent or legal guardian; if the Company learns that it has done so, the Company will promptly remove the information from all active databases. If You are a parent or legal guardian who believes that the Company has collected or used their child’s personal information, please contact the Company at tufussolutions@gmail.com, app.petcity@gmail.com.

Grievances

If there are any questions regarding this privacy policy you may contact us using the information below:

PETCITY

Amendments

We reserve the unconditional right to change, modify, add, or remove portions of this Privacy Policy at any time, without specifically notifying You of such changes. Any changes or updates will be effective immediately. You should review this Privacy Policy regularly for changes. You can determine if changes have been made by checking the “Last Updated” legend above. Your acceptance of the amended Privacy Policy shall signify Your consent to such changes and agreement to be legally bound by the same.

Grievance Redressal

Any complaints arising from the access or usage of the Platform may be addressed to the following grievance officer:

Name of the Grievance Officer: Akheel Rizwan [tufussolutions@gmail.com] (“Grievance Redressal Officer”)

You can email us and contact information: tufussolutions@gmail.com, app.petcity@gmail.com

Communications

You hereby expressly agree to receive communications by way of SMS and / or e-mails from the Company relating to the Services provided through the Platform. You can unsubscribe / opt-out from receiving communications from the Company SMS and e-mail anytime by visiting the Platform. In which case, the Company will only send You communications solely required for the purposes of the Services provided through the Platform.

Updated to this policy

This Privacy policy was updated on 21.10.2026. From time to time, we may change our policy practices. We will notify you of any changes to this policy as required by law. We will also post an updated copy on our app. Please check our website periodically for updates.

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