Pet City is owned by TUFUS Solutions Private Ltd ,(“Company”, “We”, “Us”, or “Our”) is a private limited company having its registered office at Rangareddi Telangana which operates the website www.tufussolutions.com.in and www.Petcityapp.in (collectively hereinafter referred to as the “Platform”). These Terms of Service (“Terms”) govern Your access to and use of the Platform and the Services (as defined below) made available on the Platform. By accessing Platform and using the Service, You agree to these Terms. The Company requests users of Platform (“User”, “You”, “Your”), to read these Terms and all other policies of the Platform (“Platform Policies”) carefully before using or registering on the Platform. By clicking on the “I accept” button provided, You accept these Terms and Policies of the Platform and agree to be legally bound by the same.
The Company provides service of facilitating Pet Help, Legal Advisory and Healthcare Services (collectively the “Services”).
These Terms: (i) will be considered to be an electronic record under the Indian data privacy laws including the Information Technology Act, 2000 read with rules and regulations made thereunder; and (ii) will not require any physical, electronic, or digital signature by Company.
We have right to update, change or replace any part of these Terms of Service by posting updates and / or changes to our website and it is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
- Please refer to our other policies for more details:
- Eligibility and Access
- The Service is not available to persons, under the age of 18 (eighteen) years or to any User suspended or removed from the Platform for any reason whatsoever. You represent that You are of legal age to form a binding contract and are not a person barred from using or accessing the Platform and receiving the Services by the Company or under the applicable laws of India.
- The Services are always evolving and the form and nature of the Services may change from time to time. In addition, the Company may stop (permanently or temporarily) providing the Service (or any features within the Platform) to You or to Users generally may be some times without prior notice.
- Access and Use of Service
- In order to use the Service, You are required to create an account on the Platform by providing certain details about yourself, such as Your name, email address and such other details as may be required by the Platform (“Account”).
- You shall ensure and confirm that the Account information provided by You is complete, accurate and up-to-date. If there is any change in the Account information, You shall promptly update the same on the Platform. If You provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or if the Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, the Company reserves its right to suspend or terminate Your Account and refuse any and all current or future use of the Service (or any portion thereof) at its discretion, in addition to any right that Company may have against You at law or in equity, for any misrepresentation of information provided by You.
- You are responsible for maintaining the confidentiality of Your Account information and for all activities that occur on or in connection with Your Account. You agree to notify the Company immediately of any unauthorized access or use of Your Account or any other breach of security and ensure that You exit from Your Account at the end of each session. You acknowledge and agree that the Company is not responsible or liable for any damages, losses, costs, expenses, or liabilities related to any unauthorized access to or use of Your Account.
- You shall not have more than one active Account on the Platform. You are prohibited from selling, trading, or otherwise transferring Your Account to another party or impersonating any other person for the purpose of creating an Account with the Platform. The Company reserves its right to refuse access to the Service to new Users or to terminate access granted to existing Users at any time if such access or use of the Platform or the Service is found to be in breach of these Terms or Platform Policies or applicable laws or pursuant to any administrative or judicial order or direction by any governmental authority.
- Services
- Pet Help: Pet Owners can ask questions and doubts and get answers with their pet parenting journey.
- Legal Advisory: Incorporating constitution for pets and registration centres in order to help pet owners with legal aspects of pet parenting.
- Healthcare: Information about pet vaccines and medicines. Finding pet doctors and health centres in proximity for users.
- Acceptable Use
- The Service permits You to avail tele consultation provided by registered Consultants, Legal Advisory services and Healthcare Services as mentioned above.
- You represent and warrant that You shall not:
- Upload, publish, transmit, update or share information;
- that belongs to another person and to which You do not have any right;
- that incites or encourages, action that is, explicitly or implicitly: illegal, harmful, abusive, insulting, harassing, threatening, hateful, racially or ethnically objectionable, derogatory, harmful to any reputation, disparaging, defamatory, libellous, pornographic, indecent, profane, obscene, paedophilic or otherwise objectionable (including nudity), blasphemous, invasive of another’s privacy, including bodily injury, or relating or encouraging money laundering or gambling; and
- that is patently false and untrue, and is written or published with the intent to mislead or harass a person, entity or agency for financial gains or to cause any injury to any person;
- violate any law, regulation, or court order;
- violate, infringe, or misappropriate the intellectual property, privacy, publicity, moral or other legal rights of any third party;
- send advertising or commercial communications, including spam, or any other unsolicited or unauthorized communications;
- send communication that deceives or misleads the addressee about the origin of such messages or communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact;
- participate in the use of software, including spyware, designed to collect data from the Platform, including from any User of the Platform;
- transmit any virus, other computer instruction, or technological means intended to, or that may, disrupt, damage, or interfere with the use of computers or limit the functionality of any computer resource or related systems;
- participate in any fraudulent or illegal activity, including phishing, money laundering, or fraud;
- use any means to scrape or crawl any part of the Platform;
- attempt to circumvent any technological measure implemented by the Company, any of the Company’s service providers, or any other third party (including another User) to protect the Company, the Platform, Users, Recipients, or any other third party;
- access the Platform to obtain information to build a similar or competitive application, or provide similar Services;
- attempt to decipher, decompile, disassemble, or reverse engineer any of the software or other underlying code used to provide the Platform;
- advocate, encourage, or assist any third party in doing any of the foregoing.
- Fees and Payment
- Fees: The fee for the Services and the Products is as specified on the Platform. You agree to pay all amounts due in accordance with the payment terms in effect when You purchase any Service or Products.
- Currency: All transactions shall be in Indian Rupees (“INR”) unless otherwise specified at the time of purchase.
- Payment: All payments for the Services or Products purchased by You through the Platform, shall be made by using a valid payment mode through the applicable third party payment provider (the payment provider as selected by the Company) (“Payment Details”). By providing such details, You represent, warrant, and covenant that: (1) You are legally authorized to provide such details; (2) You are legally authorized to perform payments using such details; and (3) such action does not violate the terms and conditions applicable to Your use of such details or applicable law. You must provide third party payment provider with valid payment information (Visa, MasterCard, or UPI or any other issuer accepted by the payment provider).
- Company is not liable for any payments that do not complete because: (1) Your bank account or any other payment did not contain sufficient funds to complete the transaction; (2) You have not provided the Company with correct Payment Details; (3) Your payment card has expired; or (4) circumstances beyond the Company’s control (such as, but not limited to, power outages, interruptions of cellular service, or any other interferences from an outside force) prevent the execution of the transaction.
- Any and all cancellation of the services availed by You shall be governed by the cancellation policy and all refunds will be governed by the refund policy.
Ownership
- You acknowledge and agree that the Company or its licensors own all right, title, and interest in and to: (i) the Platform and the “look and feel” of the Platform, including all software, ideas, processes, data, text, media, and other content available on the Platform (individually, and collectively, “Content”); and (ii) the Company’s trademarks, logos, and brand elements (“Marks”). You shall not duplicate, copy, or reuse any portion of the Content, Marks, HTML/CSS, JavaScript, visual design elements, or concepts without the Company’s prior express written consent. The Company and such relevant third party reserve all rights not expressly granted in these Terms.
- The Child Safety Standards policy -seriously the safety of children on our platform and is committed to working to keep our store free of child sexual abuse and exploitation. We require apps in the Social and Dating categories to comply with our Child Safety Standards policy. : We prohibit the use of apps to endanger children. This includes but is not limited to use of apps to promote predatory behaviour towards children, such as:
- Inappropriate interaction targeted at a child (for example, groping or caressing).
- Child grooming (for example, befriending a child online to facilitate, either online or offline, sexual contact and/or exchanging sexual imagery with that child).
- Sexualization of a minor (for example, imagery that depicts, encourages or promotes the sexual abuse of children or the portrayal of children in a manner that could result in the sexual exploitation of children).
- Sextortion (for example, threatening or blackmailing a child by using real or alleged access to a child’s intimate images).
- Trafficking of a child (for example, advertising or solicitation of a child for commercial sexual exploitation).
- We will take appropriate action, which may include reporting to the National Center for Missing & Exploited Children, if we become aware of content with child sexual abuse materials. If you believe a child is in danger of or has been subject to abuse, exploitation, or trafficking, please contact your local law enforcement and contact a child safety organization listed here
- Please read through what is CSAM : child_sexual_abuse_material_2.pdf
CSAM prevention practices and compliance with this policy should our team need to be in touch. Our CSAM point of contact – Akheel Rizwan [tufussolutions@gmail.com] (“Grievance Redressal Officer”)
You can email us and contact information: tufussolutions@gmail.com, app.petcity@gmail.com
- Copyright and Intellectual Property Policy
- The Company responds to notices of alleged copyright infringement and terminate access to the Platform for repeat infringers. If You believe that materials on the Platform infringe copyright, please send the following information to the Company at tufussolutions@gmail.com, app.petcity@gmail.com:
- Your address, telephone number, and email address;
- a description of the work that You claim is being infringed, with adequate information to identify the work;
- a description of the material that You claim is infringing and are requesting be removed along with information about where it is located or stored;
- details establishing that the work which is the subject matter of infringement is being infringed, and details establishing that You are the owner or exclusive licensee of the work or agent of such owner or exclusive licensee;
- an electronic or physical signature of the copyright owner (or a person authorized to act for the copyright owner);
- an undertaking that You shall file an infringement suit in the competent court against the person responsible for uploading the infringing copy and produce the orders of the competent court having jurisdiction, within a period of
- twenty-one days from the receipt of the take down notice by the Company; and
- a statement by You, made under penalty of perjury, that the information You are providing is accurate and that You are the copyright owner or authorized to act on behalf of the copyright owner.
If You do not follow these requirements, Your notice may not be valid.
- Termination Policy: If We determine that You are a repeat infringer, We may terminate Your access to the Platform, remove or ban You and/or terminate any Account created or controlled by You, and take other appropriate action in Our sole discretion.
Your privacy is important to us. Our Privacy Policy explains how We collect, use, handle and share personal information and other data. Please refer to Our Privacy Policy available at
- License to Use the Service and Platform
- Subject to compliance with the Terms, the Company hereby grants You a personal, royalty-free, limited, non-assignable and non-exclusive license to use the Service and the Platform. This license is for the sole purpose of enabling You to use and enjoy the benefit of the Service for Your personal and non-commercial use, in the manner permitted by these Terms. You agree not to use the Service for any public performances.
- You agree to use the Service only: (a) for purposes that are permitted by the Terms; and (b) in accordance with applicable law, regulation or generally accepted practices or guidelines. You agree not to engage in activities that may adversely affect the use or access of the Service by other Users.
- You agree not to access (or attempt to access) the Service by any means other than through the interface that is provided by the Platform. You shall not use any deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Service or Company Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform, materials or any Company Content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Service.
- You agree that You are solely responsible to the Company and to any third party for any breach of Your obligations under the Terms and for the consequences (including any loss or damage which the Company or its affiliates may suffer) for any such breach.
- Third Party Content and Interactions
- With respect to the facilitation of the consultation services on the Platform, the Company acts purely as an “intermediary” as defined under Information Technology Act, 2000 or as construed under equivalent local laws of Your jurisdiction and rules thereunder as applicable. The Company expressly excludes any kind of liability relating to any communication with any Consultant or third parties. Being an “intermediary”, the Company has no responsibility and / or liability in respect of any content uploaded on the Platform, including without limitations, for intellectual property rights infringement, defamation, illegal content, or any other violation under applicable laws.
- The views expressed by Users on the Platform are not controlled by the Company, and do not represent the views or values of the Company. However, should it come to the knowledge of the Company that Your use of the Service is in violation of any applicable law or these Terms, then the Company has the right to enforce these Terms, and take such actions it may deem necessary to comply with applicable law, regulation, court order, or other legal, administrative, or regulatory request or process; or otherwise.
- Links
The Platform may contain links to social media platforms or third – party websites. You acknowledge and agree that the link does not mean that the Company endorses or is affiliated with such third platform or website. You further agree and acknowledge that the Company is not responsible or liable for (a) the availability or accuracy of such third – party platform or website; (b) the content, products, or services on or available from such websites or resources; or (c) for any damages, losses, costs, expenses, or liabilities related to Your use of the platform or website. You should always read the terms and conditions and privacy policy of a platform or website before using it. You acknowledge sole responsibility for and assume all risk arising from Your use of any such websites or resources.
- Changes to the Platform
You acknowledge and agree that the Company may change or discontinue any aspect of the Platform at any time, without giving any notice to You.
- Termination and Reservation of Rights
You may cancel Your Account at any time by writing to the Company at tufussolutions.com. The Company reserves its right to terminate Your Account or block Your access to the Platform, at any time, for any reason, in its sole discretion. If You violate any of these Terms, Your permission to use the Platform automatically terminates.
- Indemnification
You agree to indemnify, defend, and hold harmless the Company and its parent company, subsidiaries, affiliates, and their officers, employees, directors, shareholders, agents, partners, vendors, and licensors (each, a “Company Party,” and collectively, “Company Parties”) from and against any and all claims, costs, proceedings, demands, losses, damages, and expenses (including reasonable attorneys’ fees and costs) of any kind or nature arising from, out of, in connection with, or relating to: (a) any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by You pursuant to these Terms, or Privacy Policy; or (b) use of the Platform. The Company may select counsel for and control the defense of any claim that You are indemnifying. Further, You agree to hold the Company Parties harmless against any claims made by any third party due to, or arising out of, or in connection with, Your use of the Platform, any misrepresentation with respect to the data or information provided by You, Your violation of the Terms, or Your violation of any rights of another, including any intellectual property rights.
- Disclaimers of Warranties and Limitations of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of or inability to use the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as
available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall PET CITY, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted or transmitted.
- Violation of the Terms
You agree that any violation of these Terms by you constitutes an unlawful and unfair trade practice, and will cause irreparable harm to the Company, for which monetary damages would be inadequate, and You consent to the Company obtaining any injunctive or equitable relief that they deem necessary or appropriate in such circumstances. These remedies are in addition to any other remedies that the Company may have at law or in equity. If the Company takes any legal action against You as a result of Your violation of these Terms, they will be entitled to recover from You, and You agree to pay, all reasonable attorneys’ fees and costs of such action, in addition to any other relief that may be granted.
- Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either of the parties. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
- Other Provisions
- Force Majeure: Under no circumstances will the Company be liable for any delay or failure in performance due in whole or in part to any acts of God (such as earthquakes, storms, floods, etc.), unavoidable accidents, laws, rules, regulations or orders of government authorities, acts of war (declared or not), terrorism, hostilities, blockades, civil disturbances, embargoes, strikes, any natural disasters such as any epidemic or pandemic, or any other event or cause beyond the reasonable human control.
- Choice of Law and Jurisdiction: These Terms will be governed by and construed in accordance with the laws of India, without giving effect to any conflict of laws rules or provisions. Any disputes arising in relation hereto between You and any Company shall be subject to the exclusive jurisdiction of courts at Hyderabad, Telangana, India.
- That any points of dispute between the parties shall be resolved through Arbitration under Indian Arbitration Act and the seat of Arbitration shall be at Hyderabad, TS.
- Waiver and Severability: The failure by the Company to enforce any right or provision of these Terms will not prevent Company from enforcing such right or provision in future and will not be deemed to modify these Terms. In the event that any provision of these Terms is held to be invalid or unenforceable, then that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms will remain in full force and effect.
- Assignment: The Company may, at any time, assign its rights and obligations under these Terms, to any third party.
- Entire Agreement: These Terms and the Platform Policies are the entire and exclusive agreement between the Company and You regarding the Services, and these Terms supersede and replace any prior agreements between the Company and You regarding the Services.
- Miscellaneous: The term “including” in these Terms will be interpreted broadly and will mean “including, without limitation.” Titles are for convenience only and will not be considered when interpreting these Terms.
Any complaints arising from the access or usage of the Platform may be addressed to the following grievance officer:
Name of the Grievance Officer: Akheel Rizwan [tufussolutions@gmail.com] (“Grievance Redressal Officer”)
You can email us and contact information: tufussolutions@gmail.com, app.petcity@gmail.com
You hereby expressly agree to receive communications by way of SMS and / or e-mails from the Company relating to the Services provided through the Platform. You can unsubscribe / opt-out from receiving communications from the Company SMS and e-mail anytime by visiting the Platform. In which case, the Company will only send You communications solely required for the purposes of the Services provided through the Platform.
This Terms of Use policy was updated on 26.01.2026. From time to time, we may change our policy practices. We will notify you of any changes to this policy as required by law. We will also post an updated copy on our app. Please check our website periodically for updates.